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Shipping & Delivery


As we continue to encounter global supply chain challenges, you may notice delivery delays with select styles. Especially around the holidays, we recommend that you shop early to ensure you receive your seasonal must-haves and gifts on time. We appreciate your patience and understanding.

Check your 
Order Status to receive your expected shipping date and tracking number.


For You, One Flat Rate to Ship: We've made shipping simple. Soft Surroundings charges a flat rate of $9.95 for all orders shipping Standard Economy.

In-stock items usually ship within 1-2 business days. Orders are shipped Monday through Friday. For same day shipping, choose 2nd Day Air or Next Day Air..

Ship Method

Estimated Delivery Time


Standard Economy

7-10 business days


FedEx Ground *

3-5 business days


FedEx 2nd Day

2 business days


FedEx Next Day *

1 business day


*Not available in HI or AK

** If shipping to multiple addresses, shipping is calculated per ship-to address.



Expedited Shipping

Your order must be received and processed by 1PM CST for same day shipping on expedited delivery. Due to heavy carrier volume, we cannot guarantee express delivery at this time.

FedEx delivers expedited shipments Monday through Friday.


Hawaii and Alaska Shipping

Orders shipping to physical addresses in Alaska and Hawaii will be shipped via FedEx 2nd day and will be appropriately charged. Orders shipping to Alaska and Hawaii PO Boxes, will be shipped via FedEx Economy Shipping and will be appropriately charged.  For more information on this or other shipments to Alaska or Hawaii, please contact our Style and Service Specialists by email or call 1-888-414-7638 (toll free) for details.

All PO Boxes, APO and FPO addresses will ship via FedEx Economy in partnership with U.S. Post Office. There may be an additional day or two added to the shipping time. Please call 1-888-414-7638 (toll-free) with any questions regarding shipments to APO/FPO destinations or for help placing your order.

Puerto Rico, Guam, Virgin Island, American Samoa and Northern Mariana Islands
Please note that orders shipping to the Protected Territories ship FedEx International delivery. Standard Delivery Time is 3-5 business days and will be appropriately charged. Expedited shipping is not available. Orders shipping to Protected Territories cannot be shipped to a P.O. Box, a physical address must be provided.