Soft Surroundings
Ordering
Secure Online Shopping

We are sympathetic to concerns you may have about online commerce and the potential for fraud. We have done our homework and have engineered our site to make use of the most powerful security and encryption techniques available under the law.

Methods of Payment

We accept the following payment methods: 
- MasterCard
- Visa
- Discover/NOVUS
- American Express
- Gift Certificate
- Merchandise Credit
- Discount Coupon

If you send your order by mail, a check or money order payable to "Soft Surroundings" also will be accepted. Please do not send cash. Returned checks are subject to a service charge for the greater of $15 or the maximum amount allowed by state law. We are only able to accept credit cards that have a U.S. based issuing bank.

If you use a debit card to place your order, your bank will show two transaction entries: a "pre-authorization hold" and the final sale. The "pre-authorization hold" allows Soft Surroundings to verify your debit card information so that we may begin processing your order. This hold is typically removed by your bank within two to three days, depending on your specific bank's policies. Unfortunately, with a debit card, the pre-authorization hold and final charge are not combined into one single transaction, and therefore will appear twice on your statement. Please know that this is not a policy specific to Soft Surroundings; this is the financial industry policy regarding online transactions for debit cards.