Soft Surroundings
Ordering
Merchandise Credit

Once a returned item has been received at our distribution center, it will take seven to ten business days to receive your refund. If you have a question about your refund, please e-mail us or call 1-800-240-7076 (toll free).

Redeem a merchandise credit

Merchandise credits are numbered and can be redeemed online, over the phone and in the store.

Lost or stolen?

We cannot replace a lost or stolen card unless you

  • Present an original receipt at the store.
  • Have the packing slip and contact our call center at 1-800-240-7076.
  • Have your shipment confirmation e-mail and e-mail us.


    • We will issue a replacement card for the remaining balance only.