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 Merchandise Credit

Once a returned item has been received at our distribution center, it will take seven to ten business days to receive your refund. If you have a question about your refund, please e-mail us or call 1-800-240-7076 (toll free).

Redeem a merchandise credit

Merchandise credits are numbered and can be redeemed online, over the phone and in the store.

What is the balance on my merchandise credit?

Check the remaining balance on your merchandise credit.

Lost or stolen?

We cannot replace a lost or stolen card unless you

  • Present an original receipt at the store.
  • Have the packing slip and contact our call center at 1-800-240-7076.
  • Have your shipment confirmation e-mail and e-mail us.


      • We will issue a replacement card for the remaining balance only.