Soft Surroundings - Return, Exchange and Cancellation Policy

Returns, Exchanges & Cancels

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Return, Exchange and Cancellation Policy

Exchanges
While our goal is for you to be completely happy with every purchase from Soft Surroundings, should you desire an exchange, please use the convenient shipping label included in your package. We'll pay the bill AND ship your new size or color FREE. Please be sure to include your packing slip.

Returns
Your satisfaction is guaranteed. If for any reason your purchase doesn't meet your expectation, please return any unlaundered merchandise to us for a prompt exchange or refund.
We want to make this as convenient for you as possible. We offer two options for returning a purchase:

1. You can use the label attached to the packing slip and pay the postage yourself.

2. For your convenience we enclose a prepaid UPS return label. $6.95 will be deducted from your refund for using this service. Take the package to any location of the UPS store, UPS drop box, UPS authorized shipping outlet, Office Depot, Staples or leave the package with any UPS driver. To find the nearest location to you or to track your return package, go to UPS.com or call 1-800-742-5877.

Original processing/shipping fees are non-refundable. Returns should be accompanied by a packing list. Without a packing list, a merchandise credit will be issued for the current price of the item(s) returned. We care about your feedback, so please take a moment and let us know the reason for your return in the appropriate spot on the packing slip.

Sorry, we cannot accept returns on personalized/monogrammed items.

Cancels
Once an item has shipped, cancellation will not be permitted. Shipment refusal for reasons other than damage, defect, or mis-shipment may result in a 25% refusal penalty fee.

By clicking the Apply & Order Now button or the Apply & Add Another Payment button, you are agreeing to the terms of our return,exchange and cancellation policies.

Send your returns or exchanges to:
Soft Surroundings Returns
1605 Elmwood Drive
Mexico, MO 65265

Misplace your packing slip? Click here to download a new one.

The packing slip comes in Adobe Acrobat Reader (.pdf) format. Acrobat Reader can be downloaded for free at Adobe's website.